Policies

How to Sign Up
In order to schedule a class, you must pay online through your Polekittens account.
We do
not accept reservations without payment. Create an account [link] to
schedule a class.

Tardiness
Do not be late to class. Once the warm-up is completed, you will not be allowed to
partake in the class. You will be turned away and your class payment will not be
refunded. Not only is tardiness disruptive, but it is a safety issue.

Cancellations and Rescheduling
All cancellations  must be made 24hours prior to class for your payment to be
transferable. If it is not made within 24 hours prior to class, your payment is forfeited.

Schedule Changes and Modifications
The PoleKittens Fitness schedule is subject to change without notice. Changes will
most likely only happen in the event of an emergency. Other schedule changes or
modifications for the week are posted on our calendar
[link].

Refunds
All payments are non-refundable; however, all class payments are transferable with
24-hour notice.

Punch Card Expirations
Punch cards will not be accepted after expiration. Punch cards are valid for one year
(12 months) from the date of purchase.

Guests and Class Observation
We do not allow guests or observers at our studio. If you would like someone to be
at class with you, they must be scheduled for the class. We strictly uphold the
privacy of our clients.

Holidays
Our studio is closed for most holidays. Refer to our calendar [link] for modified
schedule.

Cell Phones
Please turn off your phones or put them on vibrate during class. Please do not
answer your cell phone during class, unless it is an emergency.

Waiver of Liability
By clicking on any Buy Now link on our site you agree to the following Liability
Waiver: You, the participant, accept responsibility for your own use of any and all
apparatus, appliances, facility, privilege and service whatsoever, owned and operated
by PoleKittens Fitness at your own risk, and shall hold this studio, owners,
employees, directors, officers, and agents harmless from any and all loss, claim,
injury, damage, or liability sustained or incurred by you resulting there from.


*Policies and procedures subject to change at the owner’s discretion...
Common questions
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